Privacy and Data Policy

This Privacy Policy explains how Cleobetra Casino collects, uses and protects personal information when you register an account, play games or use our services. We take your privacy seriously and describe below what data we gather, how we use it, the choices you have, and how we protect your information.

Types of data we collect

Personal data

When you create an account we collect personal information that identifies you. This typically includes your name, email address, date of birth, postal address, phone number and identity documents where verification is required. We also collect payment details needed to process deposits and withdrawals.

Technical data

We collect device and connection information to enable the service. This includes IP address, browser and device type, operating system, language settings and approximate location derived from your IP. We also log technical data about app or browser use for diagnostics and to improve performance.

Transactional and activity data

We record your account activity and transactions, such as deposits, withdrawals, bets, game history, bonus use and customer support interactions. We also retain records required for financial and regulatory purposes.

How we use your information

We use your data to operate and improve the service, to verify and protect accounts, to process payments, and to comply with legal obligations. Other uses include providing customer support, administering promotions when you opt in, and analysing play patterns to detect fraud or problem gambling. We only process personal data for legitimate purposes and in line with applicable privacy requirements.

Data protection practices

Your information is stored on secure systems with access controls. We use encryption for data in transit and where appropriate for stored data. Access to personal data is limited to authorised staff and service providers who need it to perform their roles. We maintain technical and organisational measures to protect against unauthorised access, accidental loss or destruction.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to support account sessions, remember preferences and provide personalised content. Some cookies are necessary for core functionality; others are used for analytics and marketing when you consent. You can manage cookie preferences via your browser or account settings.

User rights - access, correction and deletion

You can review and update much of your account information in your profile. To request access to, correct or delete personal data we hold, contact our support team. We will respond within a reasonable time and provide information on any steps required to verify your identity. Where deletion is requested we may retain limited records as required for legal or fraud prevention purposes.

Sharing information and third parties

We share personal data with payment processors, identity verification providers, fraud prevention services and other trusted partners who perform services on our behalf. These third parties are contractually bound to protect data and only use it for the purposes we specify. We may also disclose information where required by law or to prevent fraud and other illegal activity.

Privacy policy updates and contact

We may update this policy to reflect changes in services or legal requirements. When we make material changes we will publish an updated version and note the change date. For questions or privacy requests contact [email protected]. If you remain unsatisfied you may refer your concern to your local data protection authority.