Responsible Gambling Policy

We are committed to keeping play safe and controlled for everyone. Responsible gambling is a core part of how we operate: we provide clear tools, straightforward limits and practical guidance so you can play within your means. If you ever feel play is becoming a problem, we encourage you to use the tools on your account and contact specialist support. We will respect your choices and act quickly to help protect your account and funds.

Player protection principles

We promote safer gambling by making controls easy to find and simple to use. We require customers to be 18 or over and verify identity where needed. Our aim is to prevent harm through clear rules, proactive account monitoring and rapid action when risky patterns emerge. We treat player protection as everyone’s responsibility and work to respond to concerns promptly.

Activity-control tools

You can manage your activity directly from your account settings. Available tools include deposit limits, loss limits and session reminders. These features are designed to help you take control without contacting support, and they are applied immediately when set.

Deposit, loss and wager limits

Set daily, weekly or monthly deposit limits to keep spending predictable. Loss limits are available to cap net losses over a chosen period. You can also set wager limits if you prefer tighter control over staking amounts. Limits can be reduced instantly; requests to increase limits are subject to a short cooling-off period and an affordability check.

Time limits, time-outs and self-exclusion

Use session time reminders to track how long you play. If you need a short break, choose a time-out from 24 hours up to 30 days. For longer breaks, self-exclusion options start from six months and can be enacted through your account or by contacting support. During a self-exclusion period we will block access and help with account closure if you request it.

Recognising signs of problematic behaviour

Watch for changes such as chasing losses, playing longer than planned, neglecting responsibilities or increased deposits. If you notice any of these signs in yourself or someone close to you, consider reducing limits, taking a break or using self-exclusion. Our support team can also review your account and suggest appropriate steps.

Practical tips for staying in control

Decide a budget before you start and stick to it. Use deposit and loss limits to remove temptation and switch off session reminders. Avoid gambling when tired, stressed or under the influence of alcohol. Treat play as entertainment, not a way to make money, and keep a record of time and money spent.

Professional help and support organisations

If you need specialist support, reputable organisations in the UK include GamCare, Gambling Therapy and Gamblers Anonymous. These groups offer confidential advice, self-assessment tools and practical help. If you would like assistance setting up limits or self-exclusion, contact our support team and we will help you access the right services.