General Terms and Conditions

This page sets out the rules that govern use of the Cleobetra Casino platform and the relationship between you and us. It explains your responsibilities as an account holder, the eligibility requirements for using our services, how promotions are managed, and what happens with deposits, withdrawals and disputes. By registering or using our services you accept these terms and any additional terms that apply to specific products or promotions.

Account responsibilities

You must provide accurate and complete information when creating and maintaining your account. We may require identity and address verification at any time to comply with legal and regulatory obligations. You are responsible for keeping your login details secure and for all activity carried out via your account. Do not share access or allow others to use your account. If you suspect unauthorised access, contact our support team immediately through your account.

We reserve the right to limit, suspend or close accounts where we suspect fraud, money laundering, bonus abuse or other misuse. Where we take such action, we may retain funds while investigations are carried out and will notify you of any restrictions applied to your account.

Eligibility requirements

To use Cleobetra Casino you must meet the minimum age requirement stated in our registration flow and must not be excluded from gambling by law or by any self-exclusion scheme. Only one account per person is permitted. If you are subject to local restrictions that prevent lawful use of our services you must not register or use the platform.

Acceptable platform use

Use of the platform must be lawful and in line with these terms. Prohibited activity includes but is not limited to: attempting to manipulate games, operating automated or scripted play, using multiple accounts to avoid limits, and any behaviour that harms other users or our systems. Abusive or threatening communication to staff or other players will not be tolerated and may lead to account closure.

General bonus and promotion rules

General rules

All promotions and bonuses are subject to specific terms that are provided with each offer. Eligibility, wagering requirements, game contribution rates and time limits may vary. We publish the applicable conditions when a promotion is offered and those conditions form part of these terms.

Wagering and misuse

Bonuses may be forfeited where we reasonably suspect abuse, collusion or circumvention of the promotion conditions. While a bonus is active, maximum stake limits or other restrictions may apply. You must meet any wagering and other promotional requirements before withdrawals linked to bonus balances are processed.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts and processing times are shown in your account. Deposits must originate from a payment method in your name. Withdrawals are subject to verification checks and may be delayed pending completion of KYC or other compliance checks. Withdrawal limits and the number of pending withdrawals permitted at any time may apply and are shown in account settings.

Dispute resolution

If you have a complaint, contact customer support via your account so we can investigate. We will acknowledge your complaint and provide details of the steps we will take. We aim to resolve disputes promptly and fairly. If we cannot resolve a dispute directly, information on further complaint or independent review options will be provided where applicable.

Updates to terms and conditions

We may update these terms from time to time. When changes are material we will notify you via the account message area or by other reasonable means. Continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not accept any change you should stop using the service and close your account.